Ask HN: Did offering a money-back guarantee help your business?
2 by nCHc | 0 comments on Hacker News.
I assume it will boost initial conversions significantly, but does it produce a long term net gain? As a consumer, I've seen approaches ranging from very generous "no questions asked", to "you can have a refund if you jump through 100 hoops", to "all sales are final". Are there any guidelines around which approach to use? I'm specifically concerned about one-time digital purchases, where once the customer has the file/valuable info there's nothing to stop them from keeping it and requesting a refund.
Feb 5, 2019
New top story on Hacker News: Ask HN: Did offering a money-back guarantee help your business?
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